Privacy Policy

CairnsEdu, LLC DBA ReAid ("ReAid," "we," "us," or "our") operates the ReAid platform at reaid.ai, including ReAid Family and ReAid Practice. We are committed to protecting the privacy of all users — including parents, reading specialists, and the students they serve.

This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and your rights regarding that information.

1. Information We Collect

Information You Provide Directly

• Account information: Name, email address, phone number, and professional credentials (for specialists).
• Student information: Student name, grade level, school, learning profile data (including reading assessments, session notes, progress data, and accommodation records).
• Family information: Parent/guardian name, email, phone number, and relationship to the student.
• Payment information: Billing address and payment method details. Payment processing is handled by third-party processors; we do not store full credit card numbers.
• Communications: Messages you send through the platform, support requests, and feedback.

Information Collected Automatically

• Device and usage data: IP address, browser type, device type, operating system, pages visited, and time spent on the platform.
• Cookies: We use cookies to maintain sessions, remember preferences, and analyze usage patterns.

2. How We Use Your Information

• Provide and improve our reading support services
• Personalize learning experiences for students
• Communicate with you about your account and services
• Process payments and manage billing
• Ensure platform security and prevent fraud
• Comply with legal obligations

3. Data Security

We implement industry-standard security measures to protect your personal information. Student data is handled with particular care in accordance with applicable education privacy laws.

4. Contact Us

For questions about this privacy policy or your data, contact us at info@reaid.ai.